Meagan

What is Stay Interviews? What is their purpose and do they improve retention in your organization?

Before I answer that, first image this:

You’ve had a great weekend and you show up to the office with a smile on your face. You know you’re going to get a lot done, feeling rejuvenated, and then you get the worst kind of a surprise!

No, not the Groupon surprise, when your Groupon expires and all it’s worth is what you paid for. The Millennial employee surprise!

How to Keep Millennials from Quitting

The millennial employee you just hired and trained or the one that’s worked for your organization for
a couple of years gave her notice!

She seemed happy, she even reversed mentored some of your senior people. She brought your company
up to speed when it came to social media, explained Snapchat to you and helped you avoid that internet dating scam. When it came to fashion advice and you wanted some new glasses, something a little bit nerdy but also a little bit edgy, she helped you out with those too.

She just told you she’s quitting!

Why Do Millennials Quit Jobs

Is there anything you can do about it? Probably not.

Could you anticipate her leaving and prevented it before it happened? Absolutely!

We talk a lot about Millennials leaving their place of employment. I want to talk to you about why they may be leaving and something refreshing to possibly prevent it – they called Stay Interviews!

Stay Interviews

The Stay Interview was first introduced to me by an audience member. He was an HR director for a chain of long-term care facilities. There are very few industries that have more supervision, more rules, more regulation, more people looking over their shoulder than long-term care.

If this guy can do something different, I think you can too.

He explained to me that he got rid of the reviews because the young people that work for him today do not
care about what happened a year ago. They care about the relationship they have with their employer today. He used the Stay Interviews to help cultivate that relationship.

Purpose of Stay Interviews

The Stay Interviews help managers understand why an employee stays and what could cause them to leave. The first Stay Interview occurs within the first 60 days of employment, followed by whenever a manager or supervisor feels a Stay Interview is needed. If you feel that someone’s becoming discouraged, disheartened, burnt out – you can perform a Stay Interview.

He shared that when he once performed a Stay Interview with a young woman, he discovered that she had a transportation issue. By changing her hours, he was able to solve that problem before she quit.

What Questions Do You Ask at the Stay Interview?

Here are some samples of stay interview questions you can find online as well, but here are a couple of my
favorites:

1. What kind of feedback or recognition would you like about your performance that you aren’t currently receiving?

What I like about that question is that it doesn’t matter what generation you belong to, we all have different needs for feedback. Some people only want feedback every once in a while, some want feedback 24/7!

2. When was the last time you thought about leaving your job and what was the cause of you thinking about leaving?

Stay Interviews to Improve Retention

If you choose to perform a Stay Interview, be prepared to make changes.

There’ll be nothing more disheartening to a Millennial than to go through the process of a Stay Interview only to see nothing change. And if you can’t make the changes that you discuss in the Stay Interview, explain to them why.

More importantly, if a change does occur from a Stay Interview, tell the employee what happened. Let them know that the change that occurred was in a direct response to the Stay Interview. Just because they participate in it, don’t assume that they’ll just know.

We all want our employees and co-workers to be engaged and happy, doesn’t matter what generation you belong to. If your goal is to have a multi-generational workforce that’s cohesive and engaged, Stay Interviews will help you do it! 

Slash Careers and Millennials – what do they have in common?

I talk about generational signposts and those are events or phenomenon that are specific to one generation. The beauty of generational signposts is that they help explain how and why clusters of people born during a certain timeframe respond to different situations.

After I finished a recent presentation, a millennial approached me and asked me what I thought of ‘slash careers’.
I’m a Gen Xer and when I heard her say ‘slash’,  I assumed she was speaking about Guns & Roses guitarist Slash.

I answered: “Well, you know their music really wasn’t my thing back in the 80’s. A little too hard rock for me. I’m not really sure what his career is right now, but I bet he’s got a Facebook page we could probably find him on and see what he’s up to.”

She was not talking about Guns & Roses Slash. She meant ‘slash careers’ and went on explaining
to me exactly what a slash career meant.

Slash Careers – What They Can Bring to an Organization

I went online and I found the book titled ‘One Person Multiple Careers – The original guide to slash careers.’

If you’ve been lucky enough to read it, it’s a wonderful explanation about slash careers and what they can bring to an organization.

I spoke to my resident millennial – my dog walker named Paxton.
I asked her how would she describe what she did for a living as she has multiple careers. She said that she is a vet tech, dance instructor, social media coordinator and a dog walker. A perfect example of slash careers!

These careers are identified mostly with creative people. For example, if you’re a photographer you might also be a director. If you’re a writer, you may also be a producer.

Slash Careers and Millennials

The Millennials have brought slash careers into the mainstream.

How different, compared to when I was in my 20’s!
When I graduated college, I told my mom I’ve had several things I wanted to look at when I pursued my career. I wanted to pursue real estate but didn’t want to give up my job working at the mall, because I loved being around clothes and talking to the customers. Also, I wanted to continue my work at the Athletic Club –  I wanted to try to keep them all!

My mother suggested to just choose one thing and focus on that. Maybe my mom knew my limitations. But Millennials have taken the slash careers and really made them their own!

Slash Generation

So why can Millennials do that?

Technology has allowed the Millennials to have multiple careers at one time.
Some organizations are hesitant to hire someone who has a slash career. They feel that if they’ve had these multiple things going on, they won’t be committed to the organization or to the job.

That really is not true.

Someone that has a slash career has several things going for them.

One – their skillset is well-rounded, so for example if you’re developing writing skills in one of your careers, your speaking skills improve in your other career!

Two – they’re not bored moving between multiple slash careers and it leaves Millennials feeling energized and reduces burnout.

Slash Careers and What They Provide

Most importantly, slash careers provide greater work-life fulfillment.

We hear a lot about work-life balance being important to the Millennials. I like to think of it as work-life fulfillment because it’s about finding fulfillment in the work-life balance.

This gives Millennials multiple areas to find jobs and work satisfaction and you eliminate someone sitting at your company thinking ‘Gosh, what if I could only just get out of this place and find a job at the X company, then I’d be happy!’

For the first time in history, Millennials, the younger generation knows more about something we need to know. So, what millennials want from employers is not always clear or visible to us. At least not on the surface!

What does this mean to you, as an employer or a boss?

Most baby boomers learned to use computers at work.
Gen X’ers – we learn to use computers at school.

But Millennials?
As many of you know, they grew up with technology. We call them ‘native digital’s’ because it almost seems like technology comes naturally to them.

Understanding what Millennials Do in the Workplace

As a business owner, I love this because it means that my Millennials can assist me in the world of technology. I’m always one step behind when it comes to technology – apps, social media, etc, so I depend on my Millennials to guide me through.

I had a Millennial say to me recently that her boss does not understand the complexity of her job. Not understanding what she had to do, her boss underestimates the effort she had to put forth. She felt undervalued.

This was an eye-opener for me because sometimes I don’t really express my gratitude enough to my millennial employees.

I know with their help we’ve sidestepped some website and web-based disasters.

What Millennials Want from Employers

So first off, be aware that your Millennials are doing things that might be just a little bit more effort than you give them credit for or that you really think they’re putting forth.

And secondly, just ask them how time-consuming is the thing that you are asking them to do.

Sometimes these little steps really help strengthen our relationships with our millennial employees and co-workers.